Channel Points FAQ
How do I add Blerp to my Twitch stream?
Check out this in depth guide from Gael Level on how to add Blerp to your Twitch stream here!
https://www.youtube.com/watch?v=ZLwhxie_7f4
How do I add Blerp to my OBS?
The Blerp browser source needs to be added to your streaming software (e.g. OBS, Streamlabs, Twitch studio) in order to play on your stream so both you and your viewers can hear and see Blerp redemptions. Follow our guide here for step by step instructions on how to add Blerp to your OBS.
Why can't I hear the Blerp alerts / Why aren't my alerts showing up on stream?
If you haven’t already, you’ll need to add your Blerp browser source to your broadcasting software. The Blerp browser source needs to be added to your streaming software (e.g. OBS, Streamlabs, Twitch studio) in order to play on your stream so both you and your viewers can hear and see Blerp redemptions. See our guide on how to add Blerp to your OBS here.
If the audio isn't playing when viewers redeem a Blerp channel point reward, try checking your Audio Monitoring settings in your broadcasting system. (OBS, Streamlabs) Audio Monitoring should be set to "Monitor and Output". Refer to this audio guide for instructions on how to change your Audio Monitoring settings
After you've set it to "Monitor and Output", refresh the cache of the browser source and restart your streaming program.
Why do I have duplicated audio when a reward is redeemed?
This is likely an issue on your end and there are a few possible reasons why it could be happening:
- The first thing to make sure is you don't have the Blerp browser source open in a web browser in addition to OBS / SLOBS.
- Next add a new browser source in OBS / SLOBS and view the "Add Existing" list. If you see two Blerps here you will need to delete Blerps from your scenes until this menu only shows one. After you may readd it to the other scenes via the Add Existing method.
- If you only see one blerp source it is possible that you may have mislabeled one that actually has the Blerp URL set. You can examine each of your browser sources to verify this is not the case.
- Next you will want to go to the properties screen of the Blerp browser source. See if control audio via OBS is selected. If it is you can uncheck it and verify you only hear the audio once.
- If you continue to desire to control audio via OBS please press the cog next to the individual volume monitor for Blerp in your OBS and go to advanced audio properties. Here you should see a drop down for Audio Monitoring. Test the Blerp Source with different settings here until the duplicated audio is resolved.
- Finally if you continue to have issues you can post a message in the relevant support channel
Why does my Blerp audio sound glitched/distorted?
Normally glitched audio is because of the browser source running out of CPU. There are guides online of how to give certain tasks higher priority but they should be navigated with care. Additionally capping game fps or lowering encoder quality can take strain off the CPU. Also, double checking your drivers to make sure they are fully updated (using the updater for your drivers, not windows) might help!
Why are my Blerp channel point rewards out of stock?
If your Blerp channel point rewards appear to be out of stock, this indicates that specific limits have been set per stream or per user per stream. To address this, you may adjust the limits directly from your Blerp dashboard by navigating to your reward settings within the channel points tab.
It's worth noting that on certain occasions, rewards may still appear as out of stock even during live streams. However, please be aware that this particular issue is beyond our control, as it originates from the Twitch platform itself.
Encountering Error Codes When Adding Blerp Channel Point Rewards to Twitch?
Below are the error codes and their respective meanings:
Update_Custom_Reward_Title
This error code indicates that your rewards title contains a term that Twitch does not accept. To resolve this, kindly edit the title and attempt the process again.
Duplicate Reward Title
If this error is displayed, it signifies that your channel points title duplicates an existing reward within your Blerp channel point redemptions. To resolve this, please modify your reward title and save the changes.
Create_Custom_Reward_Too_Many_Rewards
If you encounter this error, it signifies that you have reached the maximum limit of 50 channel point redemptions. If you have not already reached the limit on Blerp, consider checking your Twitch channel points dashboard to free up space.
How do I refund channel points?
If you’re unable to refund a Blerp reward that was redeemed with channel points, you’ll want to check your channel point settings in your Blerp Config here.
In your Blerp Config, you’ll want to navigate to your “Settings” tab. Under Settings, select “Channel Points”. From here you’ll see the option to toggle “Auto fulfilled by Blerp” on or off. If Auto fulfill is toggled on, redemptions in channel points queue will be automatically accepted. If you’d like the ability to manually refund these channel point rewards, toggle “Auto fulfilled” off. Once off, you’ll be able to manually refund the rewards. Learn how to refund channel points on Twitch here.
Can't find the answer to your question? Feel free to contact us at [email protected], or join our Discord.